Terms of Service

Who can use the Platform

The Platform is offered only to businesses located and operating in the United States, for business use. It is not offered to consumers for personal, family, or household purposes. You must be at least 18 years old and able to form a binding contract.

You must provide accurate account and business information, verify your email address before connecting providers or sending messages, and keep that information current. You are responsible for keeping your login secure, for activity under your account, and for promptly reporting suspected unauthorized access to rajat@s4aiagency.com. We may require multi-factor authentication for certain actions, such as enabling payments.

Workspaces, owners, and team members

Each business has its own workspace. The person who creates a workspace is its owner and may invite team members and assign roles. The business is responsible for the people it invites and the permissions it grants them. Ownership may be transferred only when the current owner starts the transfer and the new owner accepts it.

If a separate written proposal or service agreement covers custom agency work, that agreement controls for that work where it conflicts with these Terms.

S4 staff access to your workspace

Routine in-product support access to independent business workspaces requires an owner-issued support grant. Existing agency-managed workspaces may also have authorized agency memberships. A workspace owner may issue a support grant that lets a named S4 staff member view the workspace for a limited time, no more than 72 hours, for a stated reason. Owners can revoke a grant at any time, and grants and support sessions are recorded in the workspace audit log.

Without a support grant, S4 may access workspace data only when reasonably necessary to investigate or respond to a security incident, prevent fraud or abuse, protect the integrity of the Platform, or comply with law or legal process.

Workden subscriptions and customer payments

Workden paid subscriptions are not offered for this initial release. Creating a Workden account does not start a paid subscription or recurring subscription charge.

Customer payments a business accepts from its own customers are separate from Workden subscription billing. If live payments are available to the business and it chooses to enable them, Stripe onboards the business to its own connected account and processes customer payments directly through that account. Stripe collects the business’s identity and payout-bank details through its onboarding. Workden does not ask you to enter full bank-account numbers or identity documents in Workden CRM records or support messages. Stripe sends payouts to the bank details the business provides through its onboarding. Workden does not receive, hold, or pay out those customer funds.

A Workden owner or admin must approve the current estimate or invoice and request its payment link. Workden can prepare and send a secure estimate or payment link through an approved channel only after an owner or admin reviews and approves the message and the required channel permissions are in place. The business, not Workden, provides its goods or services and manages its customer transaction, including any refund or dispute, through its Stripe account.

Free trials

New workspaces may start with a Workden trial. During a trial, AI and automated messaging features run in draft or sandbox mode only, and you cannot buy paid phone numbers or send live automated messages. Live customer payments through Stripe Connect are separate from trial features and require the business to complete Stripe onboarding and owner approval.

Trials do not convert to a paid plan automatically. Ending a trial does not start a paid Workden subscription or recurring charge. Trial-only features stop when the trial ends.

Phone numbers

Phone numbers are not yet offered through the Platform. Before a number is provided, we will present the terms for its use, release, and porting, and you must accept them. Any number we provide is obtained by S4 from its telecommunications providers and is subject to carrier and provider requirements.

AI features and automated actions

The Platform uses third-party AI models to draft replies, summarize information, answer questions, analyze reviews, and, when enabled, answer calls. AI output can be incomplete, outdated, or wrong. You are responsible for reviewing drafts and outputs before relying on them or sending them to anyone, and for the decisions you make with them.

By default, AI features create drafts and proposals rather than sending customer messages. Automated sending and other external actions happen only when you turn them on and within the limits you set. Do not rely on AI features as the sole basis for legal, medical, financial, safety, or emergency decisions.

Messaging, calls, and your compliance

You are responsible for obtaining and documenting any consent required to text, email, or call the people you contact through the Platform, including under the Telephone Consumer Protection Act, the CAN-SPAM Act, carrier rules, and state laws, and for honoring opt-outs. Texting from a business number requires completed carrier registration, such as US A2P 10DLC, before sending.

If you enable call transcription or an AI receptionist, you are responsible for giving callers any notices and obtaining any consent required where you and your callers are located. The Platform does not place outbound AI-voice calls.

The Platform does not replace a telephone service and cannot be used to reach 911 or other emergency services.

Your data

Your business owns the data it puts into the Platform, including leads, customer records, jobs, messages, call transcripts, and content ("Customer Data"). You grant S4 a limited permission to host, process, transmit, and display Customer Data only to provide, secure, and support the services for you, as described in our Privacy Policy. S4 does not sell Customer Data or use it to train AI models.

You are responsible for having the rights, and for giving the notices and obtaining the consents, required to upload and process personal information about your customers and contacts. When S4 processes that information for you, it acts as your service provider. If your business requires a Data Processing Addendum, contact us before uploading information that requires one; we do not process such information under a DPA until one has been agreed in writing.

Owners can export supported workspace records in CSV format while the account is active and may request deletion of the workspace as described in the Privacy Policy.

Authorized use

You may use the services only for lawful business purposes and only with accounts, content, data, and permissions you own or are authorized to manage.

You may not use the services to violate law or platform rules, infringe intellectual property or privacy rights, distribute malware, misrepresent identity or authorization, scrape or message people without permission, evade platform controls, publish deceptive or harmful content, probe or bypass security or usage limits, reverse engineer the Platform, or resell the Platform without our written permission.

Connected platforms and approvals

Third-party platforms control their own accounts, permissions, reviews, limits, and availability. Connecting an account does not guarantee approval, reach, publishing availability, or business results.

Unless a separate written agreement states otherwise, outbound publishing and other material external actions remain subject to the applicable approval controls. Users remain responsible for reviewing content accuracy, rights, disclosures, claims, targeting, and platform compliance before approval.

Optional prospect service-request messages

I agree to receive service-request emails from S4 AI LLC (S4 AI Agency) at the email address provided, including a receipt acknowledgement and related replies. Consent is optional and does not include marketing.

I agree to receive automated service-request text messages from S4 AI LLC (S4 AI Agency) at the phone number provided, including a receipt acknowledgement and related two-way replies. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is optional and not a condition of purchase.

Email and SMS are separate, initially unchecked choices. A prospect may submit the contact form without choosing either option. SMS requires a valid international-format phone number. Captured consent cannot override a carrier, provider, or internal suppression, and does not guarantee delivery.

Service-request SMS delivery is not active until required provider registration and operational activation are complete. Any continuation beyond the request and related replies requires a separate lawful basis or consent where applicable.

Optional SMS account alerts

S4 AI LLC (S4 AI Agency) offers recurring automated SMS account notifications to consenting business owners about new leads, completed assistant reviews, and service updates. This program does not enroll the business’s customers in marketing.

Enrollment requires a signed-in client owner to affirmatively consent in portal Notifications settings for the displayed saved mobile number. Providing a phone number or purchasing services does not constitute SMS consent. Consent is optional and is not a condition of purchasing services.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out, or withdraw consent in your portal. A message already submitted to the provider may still arrive. Reply HELP for help when messaging is active, or contact rajat@s4aiagency.com. A previous STOP requires verified review and cannot be overridden through the portal.

Delivery depends on program activation, provider availability, and your carrier; delivery is not guaranteed. See our Privacy Policy and SMS program details.

Intellectual property

Clients retain ownership of content and business materials they provide. S4 retains ownership of the Platform, its software, systems, templates, processes, and pre-existing materials. If you send us feedback, we may use it without obligation to you.

Project-specific ownership and license terms for custom agency work may be addressed in a separate proposal or service agreement.

Service availability and disclaimers

We work to keep the services secure and reliable, but they are provided "as is" and "as available." To the extent permitted by law, S4 disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted operation, third-party approval, audience reach, revenue, search ranking, lead volume, call handling, message delivery, or publishing outcomes.

To the extent permitted by law, S4 is not responsible for outages, policy changes, suspensions, data loss, or other actions caused by third-party platforms, carriers, or AI providers, or by use outside the agreed scope.

Limitation of liability and indemnity

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. S4’s total liability arising out of these Terms or the services will not exceed the amounts you paid S4 for the services in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations or your indemnity obligations.

You will defend and indemnify S4 against third-party claims arising from your Customer Data, the messages you send and calls you receive or make through the Platform, or your violation of these Terms or applicable law.

Suspension and termination

We may restrict or end access when needed to protect users, comply with law or platform requirements, address nonpayment, or stop misuse. Where practical, we will give notice first; we may act immediately for security or legal risk. You may stop using the services, cancel your plan, and request disconnection of authorized integrations at any time.

Governing law and disputes

These Terms are governed by North Carolina law, without regard to its conflict-of-law rules. Subject to any rights or venue required by applicable law, disputes will be resolved in the state courts in Wake County, North Carolina, or the United States District Court for the Eastern District of North Carolina. These Terms do not require binding arbitration or waive class-action rights.

Changes and contact

We may update these Terms as the services change. We will give workspace owners at least 30 days’ notice by email or in the Platform before material changes take effect, except changes required by law or for security, which may take effect sooner. The Platform records the version of these Terms each account accepted. Continuing to use the services after changes take effect means you accept them.

Questions about these Terms may be sent to rajat@s4aiagency.com or mailed to S4 AI LLC, 10604 Rippling Stream Dr NW, Concord, NC 28027.